I can't rant there, so I'll rant here

Over in VoxLand we have some really good customers. Folks that understand and respect what we do as well as the depth of knowledge required. Then there are others... those that want to get by on the lowest possible budget and don't actually want us to do the work, but rather simply want us to tell them how to do the work. They get incensed when I tell them that it would take us significantly longer for us to explain the process versus just doing the work and that we can't do this gratis. It always reminds me of this Dilbert comic strip. You know Scott Adams came from telecom (Pac Bell) thus much of his humor hits home with me - especially the very technically esoteric ones that less than 1% of the general population would understand. (Who among you really gets this one?)

Anyway, here is the really relevant link for this rant.